We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item.

To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You'll also need to provide the receipt or proof of purchase.

To start a return, please get in touch with us at sales@mossop.co.za. If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Please note that items returned to us without requesting a return first will not be accepted.

If you have any questions regarding returns, please get in touch with us at sales@mossop.co.za.

Damages and Issues

Upon receiving your order, please scrutinise it. If you find the item defective, damaged, or incorrect, please contact us immediately so we can address the issue promptly. Natural markings, such as healed scratches, barbed wire marks, wrinkles, and insect bites, are inherent to leather and are not considered defects.

Exceptions/Non-returnable Items

Certain items cannot be returned for hygiene or safety reasons, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions about whether your item is eligible for return, please get in touch with us.

Colour and Grain Variations

Leather is a natural product, so variations in grain pattern, colour, and markings are normal and add to its unique character. These variations occur due to the natural properties of leather and should not be considered defects. Please note that different parts of a hide may have slightly different shades or textures, a natural occurrence in leather.


The quickest way to exchange an item is to return the item you have and place a new order for the desired item. Once your return is accepted, you can purchase the new item separately.

Bulk Returns and Refunds Policy

Before placing a bulk order, please ensure you have a signed Master Sample. Master samples should be updated every six months for aniline/oily/waxy articles and 12 months for pigmented leather. You must be satisfied with your signed Master sample, as leather is a natural substance that may vary within an agreed tolerance from Master sample to bulk.

Returns Procedures

All sales and charges are subject to our conditions of sale, which include the following:

  • All leather is sold without warranty or condition, express or implied.
  • No returns will be considered or accepted unless made within 30 days of receipt of goods.
  • Ownership of goods will only pass to the customer once we receive full payment.

If you wish to return leather, please discuss it with one of our sales managers or agents before arranging collection by any transport company. Our Quality Assurance team will investigate the complaint and provide feedback on the next steps within 72 hours.


Once we've received and inspected your return, we'll notify you of the approval of your refund. A credit note will be issued and reflected on your customer statement if approved.

Closing Sentiments

Thank you for taking the time to review our refund policy. We hope this information provides clarity and assurance regarding our procedures. Please do not hesitate to contact us with any questions or concerns. We value your business and look forward to serving you again.

Yours sincerely,
The Mossop Leather Team