We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Remember that leather is a natural substance, and that embellishments and marking do naturally occur on all leathers and will not be accepted as reason for return. 

Exceptions / non-returnable items 
Articles Certain types of items cannot be returned, , for these reasons like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

  •  Natural Markings

Even the best leather has natural markings, which are analogous to fingerprints.  They distinguish genuine leather from man-made materials.  Some marks which can appear on the surface of leather are healed scratches, barbed wire marks, wrinkles and insect bites.  Any of these markings may be present on your leather goods at home and is your assurance that you have a true top grain hide. Leather is a natural product; grain pattern and colour may vary from hide to hide and within the hide. 

  • Colour Variations

 Colour variations also occur in aniline leathers. During the dyeing process, since pigments are not used, each hide absorbs the dye in varying amounts; much like wood varies when stained. A parts of shoe may have a slightly different shade on its quarter or counter or vamp,  because pieces were cut from different parts of the hide, this is not a material defect, but evidence that it is natural leather.

  • Shades And Tones

 Leather is unique as a covering. Surface features testify to the authenticity of natural leather. Variation across a hide, density of grain, creases and folds are distinctive characteristics, much like the grain of a fine piece of wood. Leather is not like a bolt of cloth. On a sofa, five hides may be utilized which will blend and complement, but will never be identical. Like any natural product, grain pattern and colour may vary from hide to hide and within each individual hide. In the dying process, no pigments are used, so each hide absorbs "colour" based on its individual cell structure. Each area of the hide will absorb dye in varying amounts, and thus be darker or lighter than other areas; much like wood varies in colour when stained. This explains why an arm of a leather sofa may have a different shade than the cushions or the back of the sofa. They were simply cut from different parts of the same hide.


  •  Healed Scars And Scratches

 Healed scratches are reflective of the cow’s lifelong encounters. These healed scratch marks are evidence of this cow's unsheltered life. These form as a result of barbed wire scratches, disease and infestation or by horns of other cattle. The new, healed skin is as strong as the remainder of the hide.  Markings on your leather goods are natural, and in no way affect the strength or wear ability of the leather. These unique characteristics are your assurance of genuine leather. 

  •  Wrinkles

 Neck and shoulder creases appear as elongated furrows. Wrinkles naturally occur in a hide as a result of the neck stretching and contracting. Skin located on the neck of a cow is full and loose. This enables the cow to have the flexibility it needs to move its head while grazing. Wrinkles, naturally occur in the hide.

  • Variation In Grains

 Variations in grain pattern occur during the life of a cow. The grain is relatively tight across the backbone while it may be very loose in the belly and flank areas. The looser areas consequently have more stretch. Graining, like human fingerprints, is unique to each individual hide. 

  • Veins

 Growth marks and veins are an indication of the age of the animal and in that respect are similar to the graining on a piece of timber. They range from often quite pronounced marks in the neck area to subtle bands across the hide perpendicular to the backbone. Again, these are quite natural and are used in furniture and footwear. 

  • Stretch Marks

 Stretch marks appear in cowhides for the same reasons they do in humans. The process of calving requires the stretching of the skin to accommodate the new calf.  Nothing could be more natural. Stretch marks are used in leather furniture and shoes 

Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or coupon gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Please request a sample if you are not sure about the item you are purchasing. 

 Bulk Returns and Refunds Policy 

    • Before placing your order, please ensure you have a signed Master Sample.
      • Master samples will need to be updated every six months for aniline/oily/waxy articles and 12 months for pigmented leather.
      • Please ensure that you sign off on the grade, substance and colour, date and crust colour when presented with a sample, whether a new development or an incumbent article.
      • Mossop Leather use the Master samples specifications to produce your bulk order. Therefore it is imperative that you are satisfied with your signed Master sample. Leather is a natural substance that may vary within an agreed tolerance from Master sample to bulk.
      • For new developments, please provide us with an example of the colour and finish you wish to sample. Alternatively, you can select from our crust colour range. Photos or pictures tend to render differently from printer to printer; thus, please supply us with a tangible reference. We strongly advise you to choose from our extensive colour library.
      • Upon your (the customer's) approval, the new development will be checked in as an interim master. We will produce the first bulk order against this interim master.
      • A side (a piece from the bulk order) from the first bulk order will be utilised and kept as a signed Master for all future bulk orders.
    • Should you wish to circumnavigate the process of the masters and request delivery from your sample straight to bulk. The responsibility will rest on you (the customer) to keep the order despite variations. Mossop Leather will not be liable for incorrect colour/finishing and will not accept any returns or grant any refunds on that material/order.
    • Sale Stock or "Deal stock" will be sorted at our discretion. In some cases, this may include a mixture of shades and grades.


  • All leather is sold without warranty or condition, express or implied.
  • Re-works on customer-supplied leather are done entirely at the risk of the customer.
  • No returns will be considered or accepted unless made within 30 days of receipt of goods.
  • All prices and deliveries are ex-works. (Unless negotiated otherwise in writing and approved by financial management) .
  • Ownership of goods will only pass to the customer once we have received payment in full. Risk passes on despatch unless otherwise stated.
  • Returns Procedures
    • No request to return leather will be considered or accepted unless made within 30 days of receipt of goods. To calculate this window for returns, the customer can verify the proof of delivery receipt date or via the work-order number supplied (despatch date) at the back of each article in your order.
    • Should you wish to return any leather, please discuss it with one of the respective sales managers or agents before arranging collection by any transport company.
    • The respective sales managers or agents will fill in a customer complaints form with you to ensure the relevant issue is captured correctly to prevent the problem's reoccurrence. The complaint form will provide information to put a corrective action in place and provide you with approval/disapproval to return goods if justified.
    • Our Quality Assurance team will investigate the complaint and provide feedback on the next steps within 72 hours.

We will notify you once we've received and inspected your return and let you know if the refund was approved based on the abovementioned procedures. If approved, the necessary credit note will be issued and reflected on your customer statement.



Thank you for taking the time to process this vital information and adhere to our procedures. We hope this will provide a framework to supply you with the best solution for both parties. We look forward to maintaining and growing our relationship with you. 

Yours sincerely.

The Mossop Leather Team