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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Remember that leather is a natural substance, and that embellishments and marking do naturally occur on all leathers and will not be accepted as reason for return.
Exceptions / non-returnable items
Articles Certain types of items cannot be returned, , for these reasons like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Even the best leather has natural markings, which are analogous to fingerprints. They distinguish genuine leather from man-made materials. Some marks which can appear on the surface of leather are healed scratches, barbed wire marks, wrinkles and insect bites. Any of these markings may be present on your leather goods at home and is your assurance that you have a true top grain hide. Leather is a natural product; grain pattern and colour may vary from hide to hide and within the hide.
Colour variations also occur in aniline leathers. During the dyeing process, since pigments are not used, each hide absorbs the dye in varying amounts; much like wood varies when stained. A parts of shoe may have a slightly different shade on its quarter or counter or vamp, because pieces were cut from different parts of the hide, this is not a material defect, but evidence that it is natural leather.
Leather is unique as a covering. Surface features testify to the authenticity of natural leather. Variation across a hide, density of grain, creases and folds are distinctive characteristics, much like the grain of a fine piece of wood. Leather is not like a bolt of cloth. On a sofa, five hides may be utilized which will blend and complement, but will never be identical. Like any natural product, grain pattern and colour may vary from hide to hide and within each individual hide. In the dying process, no pigments are used, so each hide absorbs "colour" based on its individual cell structure. Each area of the hide will absorb dye in varying amounts, and thus be darker or lighter than other areas; much like wood varies in colour when stained. This explains why an arm of a leather sofa may have a different shade than the cushions or the back of the sofa. They were simply cut from different parts of the same hide.
Healed scratches are reflective of the cow’s lifelong encounters. These healed scratch marks are evidence of this cow's unsheltered life. These form as a result of barbed wire scratches, disease and infestation or by horns of other cattle. The new, healed skin is as strong as the remainder of the hide. Markings on your leather goods are natural, and in no way affect the strength or wear ability of the leather. These unique characteristics are your assurance of genuine leather.
Neck and shoulder creases appear as elongated furrows. Wrinkles naturally occur in a hide as a result of the neck stretching and contracting. Skin located on the neck of a cow is full and loose. This enables the cow to have the flexibility it needs to move its head while grazing. Wrinkles, naturally occur in the hide.
Variations in grain pattern occur during the life of a cow. The grain is relatively tight across the backbone while it may be very loose in the belly and flank areas. The looser areas consequently have more stretch. Graining, like human fingerprints, is unique to each individual hide.
Growth marks and veins are an indication of the age of the animal and in that respect are similar to the graining on a piece of timber. They range from often quite pronounced marks in the neck area to subtle bands across the hide perpendicular to the backbone. Again, these are quite natural and are used in furniture and footwear.
Stretch marks appear in cowhides for the same reasons they do in humans. The process of calving requires the stretching of the skin to accommodate the new calf. Nothing could be more natural. Stretch marks are used in leather furniture and shoes
Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or coupon gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Please request a sample if you are not sure about the item you are purchasing.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.